Privacy Policy

Last Updated: 7th June 2025

Pitcher of Grace is committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book appointments, or engage in counseling services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

A. Personal Information

We may collect the following details when you interact with our website or services:

• Contact Information: Name, email address, phone number, and mailing address (if applicable).

• Appointment Details: Preferred session times, treatment history, and reasons for seeking counseling.

• Demographic Information: Age, gender, and other non-identifying details for service improvement.

B. Health Information

As part of counseling services, we may collect:

• Mental health history

• Medical conditions relevant to treatment

• Session notes (kept confidential per legal and ethical guidelines)

C. Technical & Usage Data

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system.

• Website Analytics: Pages visited, time spent, referral sources (via tools like Google Analytics).

• Cookies & Tracking: Small data files stored on your device to enhance user experience (see Section 5).

2. How We Use Your Information

We use collected data for the following purposes:

• To schedule, provide, and manage counseling services.

• To communicate regarding appointments, reminders, or policy changes.

• To improve website functionality and user experience.

• To comply with legal, regulatory, and licensing requirements.

• For internal training and quality assurance (with client confidentiality maintained).

3. Confidentiality & Data Security

• All client records are stored securely, either electronically with encryption or in locked physical files.

• We adhere to professional confidentiality standards (e.g., HIPAA, if applicable).

• No unauthorized third parties have access to your personal or health information unless required by law (e.g., court orders, imminent harm situations).

4. Third-Party Disclosures

We do not sell or rent your personal information. Limited disclosures may occur in these cases:

• Referrals: With your consent, we may share necessary details with other healthcare providers.

• Legal Obligations: If mandated by law (e.g., abuse reporting, subpoenas).

• Service Providers: Trusted vendors (e.g., secure payment processors, email services) who comply with confidentiality agreements.

5. Cookies & Tracking Technologies

• Essential Cookies: Required for website functionality (e.g., login sessions).

• Analytics Cookies: Help us understand user behavior (opt-out available via browser settings).

• Marketing Cookies: If used for ads, we will request consent.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Request restrictions on data processing.

• Withdraw consent (where applicable).

• Receive a copy of your records (subject to legal limitations).

To exercise these rights, contact us at [Your Email].

7. Policy Updates

We may revise this policy periodically. Changes will be posted here with an updated "Last Revised" date. Continued use of our services constitutes acceptance of the updated policy.